1. Our Commitment to Responsible Information
AUSGrandStays publishes travel information about hotels and resorts, some of which include licensed casinos. We believe that anyone who reads about these places should also find clear, balanced information about the risks of gambling. We do not encourage gambling, we do not offer it, and we do not present it as a way to make money.
2. Gambling and Entertainment
For most adults who choose to gamble, it is a form of entertainment with a cost, in the same way that a theatre ticket or a restaurant meal has a cost. The money you spend gambling is the price of the experience, not an investment. Many visitors to integrated resorts never use the gaming areas at all and enjoy the dining, accommodation and destination instead.
3. Adults Only — 18+
Casino gaming areas in Australia are restricted to adults aged 18 and over. Venues may require photo identification, and they can refuse entry. The age confirmation on this website is a self-declaration only, not a verification of identity, and it does not replace any legal age check performed by a venue. Restrictions and entry requirements vary by location and should be checked with the relevant operator.
4. Understanding Gambling Risks
Gambling involves the risk of losing money, and games are designed so that, over time, the venue has the advantage. No system, strategy or lucky streak can remove this risk. Gambling can lead to financial strain, damaged relationships, stress and poor health, and it can affect people of any age, income or background.
5. Gambling Is Not a Source of Income
Gambling should never be relied upon to pay bills, clear debts or fund a lifestyle. There are no guaranteed returns and no risk-free options. Promotions or stories about big wins do not reflect the experience of most people who gamble.
6. Recognising Warning Signs
Warning signs can include spending more time or money than you planned, thinking about gambling frequently, feeling restless or irritable when you try to cut back, hiding your gambling from others, borrowing money to gamble, neglecting work or family, and feeling guilty or anxious afterwards. If you recognise several of these, it is a good moment to pause and seek support.
7. Setting Financial Limits
Decide how much you can comfortably afford to lose before you arrive, and treat that amount as spent. Leave bank cards at the hotel if that helps, and avoid using credit. Once the budget is gone, stop, and do not return to the gaming area to try to recover it.
8. Setting Time Limits
Time passes quickly in entertainment venues. Set a clear time limit, use an alarm on your phone and agree on it with your companions. Make sure gambling does not push out sleep, meals, meetings or the other parts of your stay that you came to enjoy.
9. Avoiding Chasing Losses
Chasing losses means gambling more in an attempt to win back what you have already lost. It is one of the most common ways that a small loss becomes a serious one. Previous results do not influence the next outcome. If you have lost your limit, accept it and walk away.
10. Never Gambling With Essential Money
Never gamble with money that is needed for rent, mortgage payments, utilities, food, medical expenses, school fees or other essentials. Do not borrow money to gamble, and be wary of anyone who encourages you to do so.
11. Gambling and Emotional Wellbeing
Avoid gambling to escape stress, loneliness, grief or boredom, or when you feel upset or have been drinking alcohol, since both can affect judgement. If you are struggling emotionally, talking to someone you trust or a health professional is more helpful than gambling.
12. Taking Regular Breaks
Step away from the gaming floor regularly. Eat, drink water, take a walk by the river or the pool, and check in with yourself about how you are feeling and how much you have spent. Breaks make it easier to notice when it is time to stop.
13. Self-Exclusion and Venue Support
Licensed venues in Australia are required to offer responsible gambling measures, and these commonly include information, staff who can assist, options to set limits and self-exclusion programs, which allow you to ask a venue to bar you from its gaming areas. Details differ by state and operator, so please ask the relevant venue about what is currently available.
14. Supporting Friends and Family
If you are worried about someone’s gambling, choose a calm moment to speak with them privately and without blame. Listen, express your concern, and encourage them to contact a support service. Family members can also seek support for themselves, as gambling harm affects the whole household.
15. Seeking Professional Help
Counselling for gambling harm is available in Australia, typically at no cost, and many people find that talking to a trained counsellor helps them regain control. Your general practitioner can also provide advice and referrals. Asking for help is a sign of strength, and you do not need to wait until things feel desperate.
16. Australian Gambling Support Organisations
- National Gambling Helpline: 1800 858 858 — free, confidential and available at any time.
- Gambling Help Online: gamblinghelponline.org.au — the national service offering information, online counselling and support.
- Emergency: if you or someone else is in immediate danger, call Triple Zero (000).
17. Responsible Gambling at Licensed Venues
The hotels featured on this website are operated independently of AUSGrandStays. Their casinos are licensed and regulated in their states, and each operator publishes its own responsible gambling policies, including entry requirements, dress standards, limits and self-exclusion arrangements. Always check the operator’s information, as rules may differ between locations and change over time. This website does not offer online gambling, gaming transactions or deposits.
18. Contact and Further Information
If you have questions about the content of this page, please email [email protected] or visit our contact page. We are not a counselling service. If you need help now, please call the National Gambling Helpline on 1800 858 858.